Refund policy

Our goal is that every customer is completely happy with their purchase. That's why we work hard to provide detailed product information and prepare every order with the utmost attention to detail — because we know how much our quilts and your projects matter to you.

If something isn't right with your order:

If something isn't quite right with your order, please contact us within 15 days of delivery. We'll do our very best to make it right. Beyond 15 days, unfortunately, we're unable to offer a replacement, exchange, or refund. 

Please note that because product availability is limited, we cannot guarantee that a replacement, if any, will be an exact match to what was originally ordered.

 

All sales are final except where noted below. Here's why:

• Custom-cut fabrics: Fabrics cut to order are a custom item and are not eligible for refund or exchange. Textiles are tactile — that's why we offer our color swatch program. It's a great way to see and feel the fabric before you place your order.
• Patterns, books, and kits: Due to copyright restrictions, downloaded digital patterns are not eligible for refund or exchange once accessed. Hard-copy patterns, books, and kits that have already shipped are also not eligible for refund or exchange.
• Finished quilts: Whether ready-to-ship or made-to-order, all finished quilts are final sale. We stand behind our craftsmanship. If you find something that isn't quite right with your Tulaberry Quilt Studio quilt, please contact us and we'll do our very best to make it right.
• All special order items are final sale.

 

Items that may be eligible for exchange only (no refunds) within 15 days of delivery:

Manufacturer-prepared precuts, batting, thread and other notions may be eligible for exchange if we receive them in brand-new condition. Any item returned for exchange must not be soiled, washed, carry an odor, or in any condition other than brand-new. To request an exchange, please contact us. The customer is responsible for shipping charges back to Tulaberry Quilt Studio and for shipping the exchanged item.